Business Process Outsourcing (BPO) is the leveraging of technology or specialist process vendors to provide and manage an organization’s critical and/or non-critical enterprise processes and applications. The most common examples of BPO are call centers, human resources, accounting and payroll outsourcing. Business process outsourcing may involve the use of off-shore resources.
Use of a BPO as opposed to an application service provider (ASP) usually also means that a certain amount of risk is transferred to the company that is running the process elements on behalf of the outsourcer. BPO includes the software, the process management, and the people to operate the service, while a typical ASP model includes only the provision of access to functionalities and features provided or 'served up' through the use of software, usually via web browser to the customer.
Karmanya’s current BPO services are more of value added services to it current customers whether it is providing addition support to its customers or taking that extra step to set up for its customers a facility that helps customers achieve its short term goals.
We offer our customers solutions where they either need to make the investment or they do not have the infrastructure or manpower to provide or manage processes that they essentially want to give to their customers. For e.g. managing a 24 x 7 customer support system be it order placement or queries on products for a yahoo store customer is something we offer as an additional services to our customers who may require us to fill the gap till they can set up a customer support system.