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Karmanya - Dedicated To Digital Pen Technology Home Site Map Site Map
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Karmanya - Dedicated To Digital Pen Technology

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Call Centers  
 
 

A call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.


A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.


A call centre is often operated through an extensive open workspace, with work stations that include a computer, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centers, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).


Most major businesses use call centers to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centers. Examples of this include help desks and sales support.


Karmanya offers following Call Center services:


Voice Support

  • Customer      support
  • Outbound Call     Center
  • Inbound call center
  • Follow-up Calls
  • Data     Verification
  • Market     Research
  • Appointment     Scheduling

Email Support

  • Query Resolution
  • Order Fulfillment
  • Pre-sales and         Post-sales     Support

Chat Support

  • Live Customer     Support
  • Technical Query     Resolution
  • Website     Navigation Help &     Guided Tour
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Offshore Development
Offshore
Development
Our 24/7 offshore development center in India ensures highest quality, reduced cost and timely delivery.
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Website Design & Development
Website Design &
Development
We have a perfect blend of creative skills of our Web Designers, technical expertise of our Web Developers and SEO based Content Writers to ofdfer who together create  dynamic as well as static websites. Other allied services such as Media hosting, site maintenance et al are also available.
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Application Development
Application
Development
We have over 5 years of Application Development experience based on Anoto functionality. We have expertise in other Custom based and Web based application Development as well.
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Anoto Functionality
Anoto Functionality
An advanced technology that allows man to continue using pen and paper to make notes and capture information.
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E-commerce
E-commerce
Reduce your cost, enhance the visibility of your product, services and knowledge- base and earn the profit that you aspire for by using the e-commerce solutions that we offer. It is a paradox that in this world of web-commerce, our credibility has increased multifold by trusted words of mouths!
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